Discontinuation of Collection-Based Water and Power Shutoffs for Non-Payment during Extreme Weather Events
Water Service Disconnection Policy
LOS ANGELES DEPARTMENT OF WATER AND POWER POLICY AND PRACTICES FOR DISCONTINUATION OF RESIDENTIAL WATER SERVICE FOR NONPAYMENT
On September 28, 2018, the State of California enacted a new law (Senate Bill 998, Stat. 2018, Ch. 891) to include a new chapter of the California Health and Safety Code Section 116990 et seq., known as the "California Water Shutoff Protection Act" (the Act). The Act requires all public water systems with 200 or more services, which includes the Los Angeles Department of Water and Power (LADWP), to have a written policy on discontinuation of residential water service for nonpayment that includes alternative payment schedules, a formal mechanism for a customer to contest or appeal a bill, and a telephone number for a customer to call to discuss options to avoid discontinuation of residential service for nonpayment. The complete Policy is available for viewing and downloading in the languages listed below.