Customer News

November 2022 Customer News

Published
A woman wearing a blue and white dress and man wearing an olive button-up with jeans are sitting down, looking into each other’s eyes and smiling. The man is holding up papers.

Monthly Billing is Here

Level Pay is a new bill payment option that smooths-out the seasonal highs and lows of your utility bill across predictable monthly payments.

Neon green coupon design featuring the Drop character, a blue raindrop with eyes wearing dark jeans and light sneakers. Drop is in front of a blue bar and to Drop’s right is neon green text saying,“$5/square foot.” To the right is a magenta sunburst with white text saying, “Rebate Increased.” Below the blue bar in blue the text says, “Replace your lawn with sustainable landscaping.” Bottom left corner has the Save the Drop and LADWP logos. Bottom right corner has a graphic of succulents and the link ladwp.c

Turf Replacement Rebate Increased

Now’s the time to transform your landscape to a drought tolerant one and get $5 per square foot. And, get a free professional landscape design with our Turf Replacement Design Service.

A smiling older couple sitting on a couch with arms around each other.

AC Units for $0*

It’s never too early to prepare for next year’s high temperatures. For a limited time, income-qualified residential electric customers can get an AC for $0* through the Cool LA Efficient Product Marketplace.

Woman talking on a Cell phone and holding a purse looking worried.

Protect Yourself From Scams

Scammers contact customers over the phone demanding immediate payment to avoid service interruptions. We do not call customers threatening to turn off water and power service over the phone.

Family of four smiling and sitting on couch together while watching tv and eating popcorn. In the background there is a lamp on.

Up to $5,000 Per Household

Need help paying your water and power bills? The Low Income Home Energy Assistance Program (LIHEAP) and the Low Income Household Water Assistance Program (LIHWAP) are providing tax-free financial assistance to income-qualified households with no impact to other benefits and public charge determinations.