Three LADWP employees sitting and smiling around a table. The woman is wearing a red cardigan, white button-up shirt and blue pants and has medium length brown hair. One of the men is wearing a light blue button-up, navy pants, and has short black hair. The other man is wearing a grey button-up, a watch, black jeans, has short brown hair, and is in a wheelchair.

The Persons with Disabilities (PWD) Referral Process identifies LADWP customers who may benefit from special assistance or accommodations referred to them by Los Angeles Department on Disability (DOD).

Our PWD Referral Process helps to ensure our customers with disabilities receive equal access to various City programs, services, and activities.

DOD services may include*:

  • Housing 
  • Emergency Shelter 
  • Emergency Preparedness Support 
  • Accessible Transportation 
  • Employment 
  • Job Training 
  • Disability Mediation Program (Mediation services to persons with disabilities or those whose conflicts involve a person or persons with disabilities) 
  • Assistance Completing Discount Applications 
  • Braille information not related to LADWP services (LADWP provides customers with braille bills) 
  • Large Print Information not related to LADWP services (LADWP provides customers with Large Print Bills) 
  • Auxiliary aids and services 
  • Disability access to city facilities and programs 
  • Other assistance or accommodations through community services and outreach request. 

*Since these are not LADWP programs/services and may change at any time without our knowledge, we cannot be seen as responsible for these services. Customers should visit the DOD website for complete details on DOD programs and services.

How does the referral process work?

  1. Customers with disabilities who are potentially in need are identified by LADWP employees during a call to the Customer Contact Center, a visit to any Customer Service Centers, or through contact with a Field Representative.
  2. With consent from the customer, we provide the request to the DOD. We will not provide any sensitive and/or confidential information.
  3. DOD contacts the customer and provides information on the assistance or accommodations requested by the customer or identified as needed by the LADWP employee.

How do I get a referral?

Contact us using one of the below methods.

Phone:    
1-800-DIAL-DWP (1-800-342-5397)    
Multiple languages available.

Hearing/speech impaired assistance:    
1-800-HEAR-DWP (1-800-432-7397)    
We offer Telecommunications Device for the Deaf (TDD)/Text Telephone (TTY).

  • Hours for both numbers:    
    Monday – Friday: 7 a.m. to 7 p.m.    
    Saturday: 7 a.m. to 2 p.m.    
    Sunday and holidays: Open for emergency & outages    
    Available 24/7 for emergency & outages   
  • Additional hearing/speech impaired assistance in English and Spanish:    
    Call California Relay Service at 711.    
    They offer Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS) and more.   

In-Person at a LADWP Customer Service Center:    
Call 1-888-999-0477 to set up an in-person appointment.

Email:    
Send us an email